The Mobile 311 web app replaces the ‘YourGov’ app, and is an easy way for West Hartford residents to report problems directly to the Department of Public Works.

Submitted by the Town of West Hartford

See a light out, a pot hole, a broken curb or sidewalk or have snow plow damage to your property? Report it with Public Works’ Mobile 311 web app.

West Hartford’s Department of Public Works recently launched Mobile 311, a web application designed to easily report non-emergency public works problems and concerns via the web from the town’s website. Mobile 311 is replacing the current YourGov application.

Mobile 311 is available immediately and is free-of-charge to every Town of West Hartford citizen and available on the town’s website homepage under the heading “How can we help you?”

To use, click on the text to “Report a Problem.”  From there, you can create an account and report a problem either by clicking on the map or by inputting an address, and selecting “Create Work Request” at the bottom of the map. You can then select a concern from the menu, and add other important information, and submit your request.

We hope Mobile 311 will engage the public in our operations, improve customer service, and respond faster to community issues and concerns. The application has a simple interface and the ability to communicate directly work order management system, so we’re confident that we’ll accomplish these goals and more.

To access the application, just visit: https://westhartford.mobile311.com