Government Reader Contributed

MDC: Customers Should Sign Up for Alerts System

The MDC Alerts system will notify customers in West Hartford and other member towns of water emergencies.


The Metropolitan District (MDC) is reminding customers to sign up for the “MDC Alerts” mass notification system to keep citizens informed during water and sewer emergencies. The “MDC Alerts” system gives the MDC Command Center an additional tool to communicate with residential customers and businesses during an emergency situation through multiple contact paths including home phone, cell phone, text and email.

The initial contact method for notification is publicly listed landline telephone numbers, to which calls are made between the hours of 6 a.m. and 9 p.m. In addition, the MDC continues to notify affected customers via door knocking.

The sign up portal for customers to register to receive messages via cellphone number, text, or email is located on the MDC’s webpage: www.themdc.org.

The direct link is: https://member.everbridge.net/index/453003085612528#/signup.

See the video below for additional information about the sign-up process.

The system allows each user the flexibility to indicate which communication methods should be used to reach them and the order in which they will be used.

MDC CEO Scott Jellison stated, “MDC Alerts provides our staff with another avenue to communicate quickly, accurately, and efficiently with affected customers when there is a critical water emergency such as a water main break. We encourage our customers to sign up as soon as possible.”

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