Chasity Terry of West Hartford was recognized during ‘National Customer Service Week.’
Chasity Terry has only been with Eversource’s Customer Care group for 10 months and is already being recognized for her excellent work as part of the company’s celebration of National Customer Service Week. The West Hartford resident always goes above and beyond to address customers’ concerns and identify ways they can cut energy costs.
“The best part of my job is helping people when they call,” said Terry. “The hardest part is during storms and an elderly person calls because they’re out of power, I just want to turn it back on for them right away. I can’t do that but I can explain how the process of restoring power works, which really helps them understand and lets them know they haven’t been forgotten.”
Terry has worked in the customer service field for 11 years, her entire career. While at Eversource, she has served on the front-lines with kindness and compassion, reassuring customers experiencing outages and helping to gather vital information for crews in the field.
“Eversource employees like Chasity are the first voice our customers hear when they call for help. Through quick-thinking and a deep knowledge of the business, our customer service representatives help resolve problems and empower customers with ways to reduce energy costs through energy efficiency,” said Penni Conner, Senior Vice President and Chief Customer Officer at Eversource. “The National Customer Service Week celebration is a great time to honor these deserving employees for the substantial contribution they make each day.”
At Eversource, customer service continues to improve thanks to the hard work and dedication of the company’s front-line workers. Through social media, customer service employees are able to answer questions quickly and conveniently, as well as to provide real-time updates during storm events.